As a small business owner, it’s highly likely that you’re thrown everything at your business as you try to ensure that it’s a success. You’re likely to have invested more money than you ever thought you would and working 80 hour weeks became the norm long ago. It’s because of this mentality of devoting so much to the cause that you always try to do your best for your customers and the phrase [...]

There’s an important rule that all businesses are advised to work to, one that not many small businesses are aware of but which many already follow and that’s to be as flexible as you can be. It’s understood that some businesses simply can’t be as flexible as they might like to be because of certain restrictions and you should never increase your level of flexibility so that [...]

Irrelevant of the industry that your company operates in, without your customers, you’ll be nothing more than an organisation that has on offer a product or service. You may only need one or two customers a week utilizing your services to ensure you make the amount of money that you require or you may be a company that sees thousands of people purchase the product that you offer every month, but [...]

No matter what industry you operate in, there’s always the possibility of you coming into contact with an angry customer. Whether it’s because you’ve done something wrong, the customer has got the wrong end of the stick on a matter or they’re simply having a bad day, dealing with angry customers is something that is never welcomed (as proof of this, take a look at telephone [...]

“Customer relationship management for the little guy” – that’s what Shoestring CRM (ShoestringCRM.com) aims to be… a free and comprehensive resource on small business CRM issues for small business owners. They do a good job of it too. Shoestring CRM offers small business owners a valuable collection of resources on customer relationship management issues, including: CRM [...]