No matter what industry you operate in, there’s always the possibility of you coming into contact with an angry customer. Whether it’s because you’ve done something wrong, the customer has got the wrong end of the stick on a matter or they’re simply having a bad day, dealing with angry customers is something that is never welcomed (as proof of this, take a look at telephone [...]

One of the hardest problems for anyone to deal with throughout life is being told you’re not good at what you’re doing.  Right from when you were in school and received your first sub-par grade along with a list of what needs improving, no matter how accepting you are of change, it’s difficult to take criticism on board in a positive manner. If you’re struggling to deal with some criticism [...]