Summary: Find out why you should always test your Web copy if you want to increase conversions and sales through your website.

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My primary work is still PR, but I also do freelance business writing. One of the most common things I do is write marketing copy for business websites. I also network with a lot of newer writers, and see them bombarded with copywriting “tips” like “always use long-form sales copy,” or “no, long-form copy doesn’t work.” I always want to slap the people I see giving that kind of advice.

The truth is that most types of marketing copy work! If they didn’t, they wouldn’t still be around. What you need to figure out, as either a copywriter or a business owner / webmaster, is what kind of copy will be most effective for what you’re selling to the specific audience you’re targeting.

So please… stop simply copying what everyone else seems to be doing in the moment, and start taking time to understand your audience and what motivates them to act or buy. Test different types of Web copy, or even test different language choices. Watch what happens to your conversions.

And remember, the best copy isn’t necessarily the type of copy you think you want going into a project. You may want something touchy-feely, and find out that it’s not what actually sells to your audience (what they tell you they want and what makes them buy aren’t always the same thing – that would be like asking any of us if we want commercials playing during our favorite TV shows). Or perhaps you want something flashy, but your audience would respond better to a serious case study. The audience comes first. Then comes testing. Then, and only then, comes your amazing, high-converting copy.

Here’s something else to keep in mind: Just because something “works” doesn’t mean something else wouldn’t work better. Don’t stop testing and tweaking just because you’re satisfied for now. Would you really be happy with a 20% increase in conversions if a different style of copy could net you an 80% increase? Just saying….

Summary: Maybe your business has grown, or maybe you just realize you could use some specialized help (such as in keeping the books). No matter the reason, you’ve decided that it’s time to hire some help. Should you hire an employee or an independent contractor? Let’s look at some pros and cons of each.

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When deciding whether to hire an employee or an independent contractor (such as an independent consultant or freelancer), you need to keep in mind that there are legal and administrative issues tied to each option. Here are some of the things you should consider when making the employee vs independent contractor decision when hiring help for your small business:

Employees (Pros)

• When you hire employees (full-time or part-time), you can exercise greater control over them and how they work. For example, you can require that they work on-site during specific hours, and directly under your supervision (or the supervision of someone else).
• You know that the work is being done directly by the person you hired rather than subcontractors.
• You can have someone there full-time dedicated solely to your business if you need that.
• Employees can become more invested in your company and wanting to see it succeed.

Employees (Cons)

• Hiring employees costs more. You have to pay benefits, a portion of the Medicare and Social Security taxes, workers’ compensation coverage, etc.
• You’ll need to spend more time training and supervising an employee.
• There are administration issues to consider – you have to deal with tax withholdings for example.

Independent Contractors (Pros)

• You can hire contractors for short periods of time when you need specialized expertise, or you’re not confident that the business growth will yet support a full-time employee.
• Because they’re specialized professionals who work independently, you don’t need to devote a lot of time to managing and supervising them (as a matter of fact, you really can’t for them to legally be classified as an independent contractor).
• Contractors are less expensive to hire than employees – for example, they pay most of their day-to-day business expenses.
• They can work from their own place of business, so you don’t have to have space available for them.

Independent Contractors (Cons)

• You can’t legally control them like an employee – such as where, when, and how they actually get the job done, as long as the job gets done. For example, if you hire a freelance writer, they can choose to do your writing in the dead of night or on weekends if they prefer – you can’t tell them that they have to write for you during certain time frames. Their responsibility is to meet deadlines.
• They’re free to work for other clients in addition to you – that may very well include competitors or related businesses. For example, if you run a pet store and you hire a freelance copywriting to write the marketing copy for your website, you can’t stop them from writing marketing copy for other pet stores down the line.
• You can’t “fire” a contractor the way you can with an employee – you’ve entered into a contract, and are tied to that contract unless they breach it in some way.

Before deciding to hire an employee or independent contractor for your small business needs, find out about the legal differences where you live (in the US, for example, the IRS classifies your workers as one or the other). If you don’t find out the rules before making the decision, you may find yourself with heavy penalties down the road that far outweigh the benefits you received from hiring contractors (in other words – never hire someone as a “contractor” if you plan to treat them as an employee).