As talked about before, a lot of your small business’s success is based upon your employees. Yes, your customers are the people who will ensure you can first setup your small business and then actually stay in business, but without employees who are effective, you’ll see very little in the way of continued development and success.
And to ensure you get the most from your small business’s employees, there are various techniques and processes that you should carry out, with the following two points being the basis upon which most stem from.
1. Respect your employees
Respect doesn’t cost a thing, yet it’s the one point that most people crave. Both in their professional and personal lives, people want respect. They want to feel as though they aren’t simply working, playing or even living in general for the sake of it and they want to feel as though they are truly offering something to their friends, family and in this instance, business.
And when employees feel respected, they are happier – and happier employees are the ones who come to work because they want to, not because they have to.
Respect can come in a variety of formats, but the most important way is to understand that although you may be the owner of the small business, without all of your employees, from the cleaner through to your Marketing Manager, you’ll struggle to take your small business to level you want it to be at.
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2. Listen to your employees
When you’re a small business owner, particularly in the early days when you’re having to wear what seems like a dozen different hats, it can be difficult to find the time to listen to your employees – but when you do, you’ll see almost instant benefits.
Your employees are the people who are on the shop floor (whether physically or theoretically) and they’re the ones who see what happens on a daily basis. They’re the ones who see the happy customers and the angry customers and they know what causes customers to fall into either of these categories.
And because of this last point in particular, if you can find out what is working for your small business and what isn’t through what your employees have to say, you can develop and succeed much quicker than if you were to simply ignore what your employees can tell you.
What’s more, being listened to is something most employees ask for from their employers above all else. Yes, pay rises are wanted and more holidays are always favourable, but most staff simply want to be listened to. They don’t want to go into work every day and feel as though they’re working eight hours with no real outcome – as above, they want to feel respected and valued and if they do, they’ll be the happy, motivated and efficient staff that every business strives to attract.
In many ways, your small business’s employees are more important than your customers and it’s therefore imperative you do your utmost on a continued basis to ensure you receive the most you can from each and every member of staff you employ.