As technology develops, so do consumers’ expectations of businesses and their individual requirements that they consider to be conducive to a great experience with an organisation. Customer service itself has always played a huge role in business and today, organisations are faced with the potential… Read More
When you’re a large business, you can afford to lose customers. Offering a diverse range of products to customers all around the world, the simple fact is you’re never going to please everyone, but when you have a turnover of a few million dollars per… Read More
No matter what industry you operate in, there’s always the possibility of you coming into contact with an angry customer. Whether it’s because you’ve done something wrong, the customer has got the wrong end of the stick on a matter or they’re simply having a… Read More
One of the most annoying, stressful, worrying and potentially time-consuming things any small business owner can receive is a customer complaint. No matter what it’s about or how serious it is, the simple fact is if a customer is complaining, it means they’re unhappy with… Read More
In recent years, utilising a blog for business purposes has grown in popularity massively. Organisations have come to realise just how beneficial it can be and this realisation has only grown in its intensity over the last few months. The problem is, as more businesses… Read More
Last week, I talked about How To Prepare Your Online Business For Christmas and the importance of being sure that you’re ready for the increased traffic that is natural at this time of the year. Whilst you might be fully prepared for the onslaught of… Read More
As one of the busiest times of the year for many, keeping customer service levels high can be a difficult process for a lot of organizations. While it’s important that you maintain your normal levels of customer service throughout the entire year, these three points… Read More
When you’re an organization with a globally recognizable brand, getting customers to return to your stores or website time and time again isn’t usually an issue. The business has been built up over a number of years, investment has been made into every aspect from… Read More