As technology develops, so do consumers’ expectations of businesses and their individual requirements that they consider to be conducive to a great experience with an…
When you’re a large business, you can afford to lose customers. Offering a diverse range of products to customers all around the world, the simple…
No matter what industry you operate in, there’s always the possibility of you coming into contact with an angry customer. Whether it’s because you’ve done…
One of the most annoying, stressful, worrying and potentially time-consuming things any small business owner can receive is a customer complaint. No matter what it’s…
In recent years, utilising a blog for business purposes has grown in popularity massively. Organisations have come to realise just how beneficial it can be…
Last week, I talked about How To Prepare Your Online Business For Christmas and the importance of being sure that you’re ready for the increased…
As one of the busiest times of the year for many, keeping customer service levels high can be a difficult process for a lot of…
When you’re an organization with a globally recognizable brand, getting customers to return to your stores or website time and time again isn’t usually an…